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We Can Help! Can’t find a product or the attachment you are looking for? Have a question about your order or shipping? 

07 3277 5388

Give us a call, visit our retail store, or click the button below to email us your question. We pride ourselves in exceptional customer service.

Goods Returned For Credit Policy

With a receipt or tax invoice:

We can provide a refund. All returned goods must be unused, in original packaging and in saleable condition. Receipts and tax invoices must be valid and intact.

All refunds will be provided back in the original tender. Cheques will be refunded via direct deposit (once bank processing of the cheque has occurred) and credit card refunds must be processed back onto a credit card.

Note: A credit card must be present to receive a refund.

Before returning any product to Farm Supplies Machinery & Equipment, a Return Authorisation (RA) number and approval form must be obtained from Farm Supplies Machinery & Equipment by phoning 07 3277 5388. Goods WILL NOT be accepted without an RA Number and Form.

1. Cancellations

Cancellations made on the same day the order was placed:

  • if the stock has not been dispatched, no handling fee will apply;
  • if the stock has been dispatched, a 15% restocking fee will apply;

Cancellations made after the day the order was placed, a 15% restocking fee will apply.

2. Goods Return

  • All returns must be requested within fourteen (14) days of the Invoice date.
  • Goods will only be accepted for credit if they are returned undamaged and in saleable condition.
  • Return freight will be paid by the Customer if the Goods are returned, unless authorised by Farm Supplies Machinery & Equipment in writing prior to return of the Goods.
  • All written claims must reference Farm Supplies Machinery & Equipment invoice numbers, and must be dated and state the reason for the claim.
  • A 15% restocking fee will be applied if the Goods have been dispatched according to the order or customer’s instructions.
  • Return of Goods valued under $100.00 nett inc GST will not be accepted if they have been dispatched according to the order or customer’s instructions.

3. Pricing & Freight Credits

Pricing and freight credit requests must be made within fourteen (14) days of the invoice date. Any credits after this period for pricing discrepancies will not be accepted.

Claims for freight damage must be made within fourteen (14) days of the invoice date. Please contact Farm Supplies Machinery & Equipment for a Transport Damage Form to complete. Claims received after this period will not be accepted.

All written claims must reference Farm Supplies Machinery & Equipment invoice numbers, must be dated and state the reason for the claim.

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