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We can provide a refund. All returned goods must be unused, in original packaging and in saleable condition. Receipts and tax invoices must be valid and intact.
All refunds will be provided back in the original tender. Cheques will be refunded via direct deposit (once bank processing of the cheque has occurred) and credit card refunds must be processed back onto a credit card.
Note: A credit card must be present to receive a refund.
Before returning any product to Farm Supplies Machinery & Equipment, a Return Authorisation (RA) number and approval form must be obtained from Farm Supplies Machinery & Equipment by phoning 07 3277 5388. Goods WILL NOT be accepted without an RA Number and Form.
Cancellations made on the same day the order was placed:
Cancellations made after the day the order was placed, a 15% restocking fee will apply.
Pricing and freight credit requests must be made within fourteen (14) days of the invoice date. Any credits after this period for pricing discrepancies will not be accepted.
Claims for freight damage must be made within fourteen (14) days of the invoice date. Please contact Farm Supplies Machinery & Equipment for a Transport Damage Form to complete. Claims received after this period will not be accepted.
All written claims must reference Farm Supplies Machinery & Equipment invoice numbers, must be dated and state the reason for the claim.